To help us fight COVID-19, temporary visiting restrictions are in place. We are keeping these arrangements under review and will update this page with the latest guidance.
Across most of our services, there is currently no visiting permitted except for the following exceptional circumstances:
- When the patient is at the end of their life, and where this has been agreed in advance with the staff looking after the patient
- When a visitor’s presence is essential to the patient’s care, such as those with dementia, a learning disability or other mental health needs
Visiting guidelines for our maternity services remain unchanged:
- One birth partner can accompany a woman in labour
- Antenatal scans: One birthing partner permitted, but children are asked not to attend
- Obstetric ultrasound scans (EPU and FMC only): partners can only attend the 12 week scan and the 20 week scan
- Antenatal ward/induction of labour: One birthing partner permitted for a one hour scheduled visit per day. The time should be agreed in advance with the ward (please see below). Ward contact details can be found here.
- Postnatal ward: One birthing partner for a one hour scheduled visit per day. The time should be agreed in advance with the ward
For paediatrics the following applies:
- One parent/carer for a child (we are sorry that currently no siblings are allowed)
- Neonatal units: Both parents / a carer for a baby
Please note, to help us to reduce the spread of infection at East Surrey Hospital, security guards are working with us at the hospital entrances to manage the safety and flow of people entering the hospital. We ask that you bring your appointment letter with you to show the security team. Thank you for your continued patience and understanding.
Visiting patients on our wards
Visitors must wear a face covering at all times when in the hospital. Further details on face coverings are available here. You may also be asked to wear additional protective clothing, such as a surgical face mask, apron or gloves.
Please do not enter our buildings if you or anyone in your household have coronavirus symptoms, such as a continuous cough, a temperature or loss of taste / smell.
Please follow advice regarding personal protective equipment from our staff at all times during your visit. If this advice is adhered to you should not need to self-isolate after leaving the hospital.
- Visiting arrangements will need to be agreed in advance with the ward.
- The staff on the ward will agree a visiting slot with you over the phone.
- You will be informed in advance about what to expect when you see your loved one and you will be given practical advice about social distancing, wearing personal protective equipment and handwashing.
- You must wear masks or face coverings at all times when in the hospital. You may also be asked to wear additional protective clothing, such as a surgical face mask, apron or gloves.
- You must clean your hands with the alcohol gel or at the sinks provided when entering and leaving the hospital and the ward.
- You should bring as few bags, coats and other loose belongings with you as possible – ideally just a mobile phone and keys placed in a plastic bag you can throw away as you leave.
- You must stay at least two metres away from other people at all times.
- If you have been wearing a disposable face mask, you must put it in the bin provided as you leave the hospital.
- You should wash your hands with soap and water for at least 20 seconds regularly.
- Anyone showing symptoms of coronavirus should not visit, even if these symptoms are mild or intermittent.
To help us to reduce the spread of infection at East Surrey Hospital, security guards are working with us at the hospital entrances to manage the safety and flow of people entering the hospital. We ask that you bring your appointment letter with you to show the security team. Thank you for your continued patience and understanding.
Keeping in touch
While visiting restrictions are in place, we have set up an email address so you can email us with your messages. We’ll write them up and deliver them to your loved ones. Please make sure to include the patient name and ward in your email to firstname.lastname@example.org.
Your safety is our absolute priority. We are very grateful for your understanding – thank you for working with us to reduce the risk of infection and save lives.
Face masks and personal protective equipment
You must wear a face covering at all times when in the hospital. If you are involved with any direct support such as helping with meal times, you will be asked to also wear an apron and gloves, washing your hands before putting on the items and after taking them off. Further details on face coverings are available here.