To help us fight COVID-19, temporary visiting restrictions are in place. We are keeping these arrangements under review and will update this page with the latest guidance.
Visiting arrangements from Monday 17 May 2021
Visiting patients at East Surrey Hospital
We know how important it is for patients to be able to see relatives, friends and carers, so we’re doing all we can to make this possible while keeping the risk of infection to a minimum.
For inpatients staying on wards at East Surrey Hospital
- We are happy to facilitate one visitor for one hour per day, between the hours of 11am and 7pm (We are sorry that this does not include our planned surgical wards, or patients who test positive for COVID-19.)
- This should be the same nominated visitor for the duration of the patient’s stay in hospital.
- To help with social distancing, the time of your visit must be booked in advance. You can book a visiting appointment by phoning our dedicated visiting line on 01737 304184 or the ward that you wish to visit between 09.30 – 16.30, seven days a week.
- Please note, in exceptional circumstances additional arrangements will be agreed with the team in charge of the patient’s care. Exceptional circumstances include patients at the end of their life, and those for whom the presence of a visitor is essential for their care such as people with dementia, delirium, a learning disability or a mental health need.
- We ask that visitors arrange to have a lateral flow COVID test before visiting – see the guidance below for more details.
- Please follow the guidance below carefully before visiting.
For patients recovering after planned surgery
- We are sorry that there is currently no visiting to our planned surgical wards, except for exceptional circumstances.
- Exceptional circumstances include patients at the end of their life, and those for whom the presence of a visitor is essential for their care such as people with dementia, delirium, a learning disability or a mental health need.
For patients being assessed in our acute medical unit (AMU) or surgical assessment unit (SAU)
- Visiting appointments for these departments cannot be booked via the visiting line. Please contact the department directly to discuss visiting arrangements.
- With evidence of a negative lateral flow test, we happily welcome birth partners to every aspect of a woman’s care. Please see our maternity pages for more details.
- One parent / carer can be with each child (we are sorry that currently no siblings are allowed)
- Neonatal unit: Both parents / a carer for a baby
- Please do not enter our buildings if you or anyone in your household is COVID-19 positive, has coronavirus symptoms, such as a continuous cough, a temperature or loss of taste / smell, or is a contact of COVID-19.
- Please do not visit if you have returned from a travel ban region in the last 14 days.
- The time of your visit must be booked in advance. You can book a visiting appointment by phoning our dedicated visiting line on 01737 304184 or the ward that you wish to visit between 09.30 – 16.30, seven days a week.
- Please arrange to take a lateral flow test before you visit. Lateral flow tests are available to the public. You can get them to do yourself at home, or attend a local centre to take one. Further details are below and we may ask you to confirm that you have had a negative test on arrival at the hospital.
- You will be informed in advance about what to expect when you see your loved one and you will be given practical advice about social distancing, wearing personal protective equipment and handwashing. Please follow advice regarding personal protective equipment (PPE) from our staff at all times during your visit.
- You must clean your hands with the alcohol gel or at the sinks provided when entering and leaving the hospital and the ward.
- Visitors must wear a face mask at all times when in the hospital. Further details on face coverings are available here.When you enter the ward, you will be asked to wear a surgical face mask and you may also be asked to wear additional protective clothing, such as an apron or gloves.
- You should bring as few bags, coats and other loose belongings with you as possible – ideally just a mobile phone and keys placed in a plastic bag you can throw away as you leave.
- You must stay at least two metres away from other people at all times.
- If you have been wearing a disposable face mask, you must put it in the bin provided as you leave the hospital.
Arranging a lateral flow test
Find out where to get a lateral flow test:
- Check the Government website for all the latest information
- All the details about Surrey’s asymptomatic tests are available here.
- All the details about West Sussex’s asymptomatic tests are available here.
Arriving at hospital
To help us to reduce the spread of infection at East Surrey Hospital, security guards are working with us at the hospital entrances to manage the safety and flow of people entering the hospital. If you are coming for an outpatient appointment, we ask that you bring your appointment letter with you to show the security team. If visiting a patient with a booked visit you will be asked whether you have taken a lateral flow test. Thank you for your continued patience and understanding.
Keeping in touch
While visiting restrictions are in place, we have set up an email address so you can email us with your messages. We’ll write them up and deliver them to your loved ones.
Please make sure to include the patient name and ward in your email to firstname.lastname@example.org.
If you would like to do a video call with a loved one who is in hospital, we have people on hand to help organise it. Please email us at email@example.com with the patient’s name, ward, your phone number and desired time and day of call. We’ll take care of the rest.