We really value your feedback about your maternity care. It is essential for us to know what you have found positive and areas for improvement so that we can celebrate successes and address any concerns in line with our quality improvement initiatives. Your voice is so important to us and we are grateful for the time you take to share your feedback.
There are a variety of ways that you can feedback to us detailed below and varying dependant on your personal experience. You can complete one or all of these if you wish:
- Friends and Family Test – FFT – a very brief, three questions for each stage of your maternity journey: your antenatal care (during pregnancy), your birth care, your postnatal ward inpatient care (post birth care in the hospital) and your postnatal care in the community (care for you and your baby in the community). This should take no more than 5 minutes of your time and we would be grateful for your feedback. Complete the survey here.
- Your Care Matters Survey – A more detailed questionnaire about your maternity journey at SASH allowing us to understand a bit more about your experience. We’d be grateful for your time in completing this which shouldn’t take more than 30 minutes.
- If you would like to personally thank a midwife or members of our team you can send us an email to sasha@nhs.net and we’ll make sure that they receive this message.
- If you would like to share your birth story with us and the public on social media and any images that you have to support this you can email sash.
positivebirths @nhs.net - If you would like an opportunity to discuss your birth experience in more detail, gain essential understanding to aid your recovery and share your feedback directly with a senior member of our team, then please arrange an appointment in our birth reflections clinic by emailing sash.
birth. . Look at this poster for more information.reflection @nhs.net - If you would like to make a complaint then please access the information held on our Patient Advice and Liaison page. We encourage you to see this as a constructive way for us to learn from mistakes and improve the service that we provide.
- Maternity Voice Partnership would love for you to be a part of the conversation to shape the future of our services. You can join by sharing your feedback, both positive and challenging. Please contact them on email by sashmvp
@gmail.com or see their social media @SASHMVP.