Dementia and carer services
Dementia and carer services in the East Surrey, West Sussex and nationally during the COVID-19 outbreak.
East Surrey area
Surrey County Council
COVID-19 helpline for community nine to five. Free phone 0300 200 1008
Surrey County Council have set up a new community helpline to direct you to services that can help during the coronavirus pandemic.
This community phone line is here for two things:
- To help direct residents who need support, such as picking up shopping, prescription collections or having someone who can be a telephone friend, to services who can help.
- To provide advice on where to register your offer of help to support your community.
The helpline will not be able to provide any public health advice (please use existing services such as 111) or answer general enquiries relating to council services.
Alzheimer’s Society Surrey
Anita Campbell (Dementia Navigator) nine to five, Monday to Thursday
- Email address: email@example.com
- Alzheimer’s Society local team: 01932 855582 (reduced cover)
This will eventually have two mobile numbers on it which people can call and means that hopefully there will always be someone to answer the phone.
Action for Carers Surrey
The Carer Information Centre is open 9am-5pm, Monday, Thursday and Friday, and open 9am-6pm on Tuesdays and Wednesdays.
You can also email CarerSupport@actionforcarers.org.uk or text us (SMS) 07714 075993
West Sussex area
West Sussex County Council
W Sussex COVID-19 helpline (available soon)
West Sussex Carers
- Carer response line: 0300 028 8888
- Secure email: CCCG.Carerssupportwestsussex@NHS.net
- Email: firstname.lastname@example.org
- Visit www.carerssupport.org.uk
Alzheimer’s Society Crawley
All group activities suspended during COVID-19 outbreak
- Fortnightly welfare calls to service users on 01403 213017
Online service being developed www.crawley.westsussexwellbeing.org.uk
Mental Health well being www.nhs/oneyou/every-mind-matters
Support available nationally
The Alzheimer’s Society
Alzheimer’s Society Dementia Connect helpline on 0333 150 3456
Dementia Connect, from Alzheimer’s Society, is a new personalised support service for people with dementia, their carers, families and friends. The service connects people affected by dementia with free support and advice available by phone and online. During the COVID-19 outbreak they will not be making any face to face meetings.
- Alzheimer’s Society “Dementia Talking Point” Online community
Supported by the Alzheimer’s Society the talking point forum is for people living with dementia and their carers . People can join an existing discussion or ask your own question, Talking Point is an online community where members can provide you with vital support and guidance.
Whatever you’re going through, whether it’s legal issues or practical everyday care, you are free to give as much or as little detail as you like, and can stay anonymous if you wish.
There is also a COVID-19 forum. Many people have find the on line community to be quite helpful and allows people to chat to others in a similar situation.
The people who most often contact the Dementia UK helpline are families caring for someone with dementia, whether that be Alzheimer’s disease, vascular dementia, or another type of dementia. But the helpline is also available to people with a diagnosis of dementia, those worried about their memory or the memory of a loved one, and professionals working in dementia care. Dementia UK are there for anyone who needs one-to-one support and practical solutions; their specialist nurses have the knowledge and experience to understand the situation and suggest answers that might be hard to find elsewhere.
Monday to Friday from 9am-9pm and weekend from 9am -5pm.