The standard of care given to children during their stay at East Surrey Hospital has been rated in the Care Quality Commission (CQC) 2014 National Children’s Inpatient and Day Case Survey as the best in Kent, Surrey and Sussex and one of the best in the country for overall experience.
The results, published recently, come from an in-depth survey, by the CQC, of children, young people and their parents who had stayed at the hospital, which is run by Surrey and Sussex Healthcare NHS Trust, between July-September last year.
The overall rating was better than all of the neighbouring acute hospitals across the range of experience surveyed. The survey included responses from parents of children across all age groups and from the children themselves in the age 8 -15years age range
“Every year, almost five thousand children and young people are cared for on Outwood children’s ward and we strive to ensure that the children and their parents have the best experience possible at what can often be a very worrying time,” explained Joanne Farrell, matron for children and young people.
“To know how appreciated the care we provide is means so much to everyone in the team.”
The survey, which is the first of its kind, was sent to 300 local children and parents who had been an inpatient or day-case patient at the hospital. Nationally, 19,000 families cared for at 137 Trusts received the survey – both parents and carers (of children aged 0-15 years old) and children and young people (aged 8-15 years old).
Michael Wilson, chief executive said:
“I am very proud of the team of specialist paediatric nurses, therapists and doctors and delighted that their commitment to putting children and young people first has been recognised.
“I know that the results of the survey will encourage them and also offer reassurance to parents, children and young people in the communities we serve.”
