Trust launches new online booking system and opens newly refurbished Phlebotomy Unit
From today patients at Surrey and Sussex Healthcare NHS Trust (SASH) will be able to book blood test appointments in advance for the first time as Trust launches new patient booking system in a bid to improve patient experience and reduce waiting times.
The new booking system, SwiftQueue, which is now live across the Trust’s three Phlebotomy sites - East Surrey Hospital, Crawley Hospital, and Horsham Hospital, will replace the Trust’s previous walk-in model and significantly improve service efficiency. To help support a smooth transition, the Trust will continue to accept walk-in patients until Monday 31 March 2025.
To ensure that those who need immediate phlebotomy services can receive care whilst on site, the Trust will still offer on-the-day blood tests following an Outpatient clinic referral.
The Trust has also today confirmed the opening of its newly refurbished Phlebotomy Unit at East Surrey Hospital, which will be relocating to the East Entrance to help make the service more accessible for those who use it. The new unit will be opening to patients from Monday 10 March.
Ed Cetti, Chief Medical Officer for the Trust said, “Opening a new unit that our patients can better access and introducing a new booking system that will reduce waiting times and enhance our patient care is a great way to start the year.
“Paper tickets are fast becoming a thing of the past and this new digital model of care will bring us in line with other acute NHS Trusts nationwide who have already successfully implemented SwiftQueue, with many positive outcomes. It marks a significant step in our efficiency journey as a Trust and puts patients at the heart of our decision-making.”
From today patients at East Surrey Hospital can access the new online portal to book an appointment from 10 March 2025, whilst patients at Crawley and Horsham Hospitals will be able to book appointments from 1 April 2025. For anyone unable to book using the online booking system, please call 0300 6134117 and a member of our team will book an appointment for you.
