Who are you?
I’m Lisa McRobbie, and I work for Voluntary Action Reigate and Banstead (VARB). As part of our project with SASH, in December 2022 I started working in the volunteering department as an administrator for Joy Matthews.
Summarise your role?
I support Joy in helping volunteers to help staff and patients. As part of the volunteering team, I check that Joy has all the information she needs for interviewing volunteers, and help upload their documents and input their data into the databases. As part of VARB’s project I’ve been getting feedback from our volunteers and am starting to analyse the results. I’ve also been developing new systems to increase the volunteer workforce and improve volunteer, patient and staff experience.
What do you find rewarding about your role?
Meeting and working with the volunteers who are a fantastic, friendly group of people. The feeling that I’m a very small part of something that’s helping the hospital make a difference to peoples’ lives.
What do you find challenging?
Getting my head around all the different NHS IT systems involved in recruitment has been quite a challenge. There’s a great deal of work involved in recruiting a volunteer into the NHS and making sure they pass all the necessary checks because they have to be checked in exactly the same way as a paid member of staff.
What do you enjoy outside of work?
My main hobby is music: I play recorder and clarinet in a number of local groups and orchestras, which takes up most of my free time. I also love exploring our local countryside: even though I grew up in south east Surrey, I’m constantly surprised by the beauty of our local area.
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